January 08, 2013
Support.com Partners with AppDirect to Provide World-Class Cloud-Based Support Solutions
By Shankar Pandiath
Support.com, a provider of high-end technology solutions, recently partnered with AppDirect, the global cloud service marketplace company, to initiate technology integration for delivering world-class, cloud-based support solutions to its clients. With this new venture, Support.com’s technology services and SaaS (News - Alert)-based Nexus Service Delivery Platform will now be available to the cloud service marketplace partners of AppDirect.
Talking about this new partnership, Josh Pickus, chief executive officer of Support.com, stated that combining the high-end technology service solutions from Support.com and AppDirect’s fast-evolving environment for cloud-based business applications allows the company to offer its valued channel partners with a broader range of options for SMBs in an easy-to-use and convenient manner. Taking the discussion forward, Daniel Saks, president and co-chief executive officer of AppDirect said the top priority of the company was to find the best cloud service applications that can expand its product catalog.
With this new partnership with Support.com, AppDirect can now offer cloud-based turnkey technology service solutions to the partners, delivering an excellent value to the small business market, consumers and marketplace partners at par.
Support.com’s Nexus Service Delivery Platform enables the companies to quickly launch precise technology service programs that can transform out of scope calls into revenues, adding new service SKUs to retail assortments, and strengthening customer relationships via expanded subscription offerings. The comprehensive platform provided by Support.com includes a detailed suite of cloud-based applications, business analytics and foundation services that initiate high-performance technology service programs. It is a fully integrated system that serves as an alternative to the costly disparate systems, which include device remote control, service desk management and subscription management.
Support.com also delivers a scalable workforce of high-end technology specialists who ensure remote support for customers who want turnkey solutions. The Nexus Service Delivery Platform from Support.com incorporates a robust, comprehensive set of Web service APIs for subscription management, order management and data synchronization. Partnering Support.com with AppDirect will enable the customers to intrinsically benefit from single sign-on system, which essentially allows them to build one username and password to conveniently access unified billing and multiple applications at the same time, enabling the users to pay and view invoices via one centralized port.
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Edited by Rachel Ramsey