January 09, 2013
Lionbridge Extends Partnership with LivePerson
By Rahul Arora
Lionbridge Technologies (News - Alert) Inc., a provider of translation solutions, recently announced an extension of its contract with LivePerson, Inc., a provider of real-time intelligent engagement solutions.
LivePerson (News - Alert) will now leverage Lionbridge’s GeoFluent technology for its international clients who contact the firm’s support center.
The GeoFluent product family includes an IBM (News - Alert)-developed machine translation engine and a proprietary Lionbridge customization solution to increase quality and usability of translation. As a result, clients gain a secure, cloud-based, real-time solution customized for organization's specific business operations to increase translation quality and availability.
“As we began talking to our customers and prospects about GeoFluent for LivePerson Chat, we realized the solution offers a terrific opportunity for us to enhance our own online customer support,” said Ranny Nachmias, VP Customer Support for LivePerson. “During our evaluation it was clear that GeoFluent provides a fully integrated solution with high quality translation and an excellent customer experience. By leveraging GeoFluent within the customer center on liveperson.com, we offer a real-world example of how we help organizations meaningfully connect with consumers in real-time, across multiple channels.”
GeoFluent for LivePerson Chat enables instantaneous multilingual communication for online engagement sessions – from pre-sales to customer support. Through easy integration with common chat applications, GeoFluent instantly turns English-speaking agents into “Global Communicators,” allowing organizations to quickly and cost effectively engage and support customers in global markets.
“Lionbridge and LivePerson have a shared commitment to helping clients enhance customer loyalty, increase conversions, and drive greater value to their businesses,” said Rory Cowan, CEO at Lionbridge. “GeoFluent is already providing tangible business benefits for LivePerson as their clients gain a powerful customer experience through on-demand multilingual chat anytime in any geography.”
Meanwhile, Lionbridge Technologies recently announced that Thomas Cook Online has selected Lionbridge as its partner for web translation. Lionbridge will provide a comprehensive global online content solution for Thomas Cook Online, including Global Web Operations, Transcreation, Content Creation and Localization.
This will enable Thomas Cook, one of the world's best-known online travel providers, to drive incremental revenue through the online channel by providing timely, accurate and relevant multilingual content that is search optimized in global markets.
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Edited by Braden Becker