January 11, 2013
Promero is Industry's First to Offer Cloud-Based Call Center Software with HIPAA Compliance
By Madhubanti Rudra
Promero, a Worldwide Oracle (News - Alert) Gold Partner for Oracle Contact Center Anywhere, has come up with a cloud-based, HIPAA-compliant call center software solution for the healthcare industry.
Virtual call center software and predictive dialers are often embraced by businesses as a cost-effective alternative to premises-based call centers. The service providers and outsourcers in the healthcare space who choose to use virtual call center solution must ensure that the information that they’re divulging doesn’t end up in the wrong hands.
It is here where HIPAA rules have their significance.
HIPAA rules are aimed at ensuring the privacy of the health information of individuals and require healthcare organizations to practice reasonable safeguards to protect personal health information from inappropriate use or disclosure.
In a recent statement, Promero said its hosted solution comes with advanced security features that help its healthcare provider clients comply with the HIPAA rules.
Based on the Oracle Contact Center Anywhere platform, Promero’s solution incorporates an array of security features to ensure the maximum security of personal health information.
These security features include roles-based access controls, encryption of data transmissions and encrypted storage of electronic protected health information.
Promero claims its cloud-based contact center solution uses the most advanced encryption technology – the latest 256 bit AES encryption. With this encryption in place, data can be accessed only by authorized end users over a secure Web interface.
In addition, Promero has a dedicated staff to keep an around-the-clock tab on an organization's call center application. Each organization’s call center applications are maintained in a "private pod" or restricted environment to prevent information disclosure by the agents.
Above all, Promero's call center solutions are hosted in a Peak10 data center that complies with SSAE 16 and ISAE 3402 Standards.
“Our solution includes roles based access controls, encryption of data transmissions, as well as secure and encrypted storage of electronic protected health information for maximum security,” president of Promero Gregg Troyanowski explained in a statement.
Last month, Promero incorporated its cloud-based call center software, Oracle Contact Center Anywhere, with RiverStar's CE suite to introduce a new business process service to the market.
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Edited by Braden Becker