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HIPAA Compliant Call Center Software Makes its Debut
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January 11, 2013

HIPAA Compliant Call Center Software Makes its Debut

By Jamie Epstein
TMCnet Web Editor

The HIPAA privacy rule was created as way to protect patients and their information. However, it was developed with the notion that with the individual’s permission, confidential health-related data could be sent to certain parties for important purposes. As the use of call centers is ramping up, it makes complete sense that software in these environments would now need to be HIPAA compliant.

Recently, Promero, a reseller and hosting provider of call center and CRM software, unveiled its HIPAA compliant call center software solution for healthcare providers and outsourcers that is hosted via the cloud. Powered via the Oracle (News - Alert) Contact Center Anywhere platform, it has been created from the ground up in order to enable healthcare organizations to raise the level of care of the public while simultaneously adhering to rigorous HIPAA mandates.

"Our solution includes roles based access controls, encryption of data transmissions, as well as secure and encrypted storage of electronic protected health information for maximum security," stated Gregg Troyanowski, president of Promero, in a statement. Promero's dedicated staff will work to provide the most secure, safe environment for an organization's call center application that will meet or exceed HIPAA standards. Notable healthcare industry leaders such as United Healthcare and the Food and Drug Administration utilize Oracle Contact Center Anywhere.

 In essence, the way this next generation solution works is each call center environment is set up in a "private pod" scenario. This allows agents to sign into the database all while a person’s call data are both secured and encrypted.

A few months ago, TMCnet Contributor Tracey E. Schelmetic reported that healthcare IT security company Imprivata introduced Imprivata Cortext, a free HIPAA-compliant text messaging solution for Apple iPhone and Android (News - Alert) smartphones as well as Web-based chat for nurses without smartphone access.

“Designed in collaboration with and tested by care providers and hospital IT, Cortext enables efficiency and security to optimize clinical communications and workflows, empowering care teams to easily collaborate and make rapid, accurate decisions about diagnoses and treatments, said the company. Eighty-two hospitals have already enrolled in Cortext, including Beaufort Memorial Hospital, Memorial Healthcare and Sonoma Valley Hospital,” she added.

 With unsecured text messaging quickly becoming a major obstacle to large hospitals, this offering will surely come at the perfect time.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves

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