January 12, 2013
TMCnet Call Center Software Week in Review
By Tracey E. Schelmetic
Welcome to the weekend and another week’s wrap up of call center software.
Financial services firms, particularly those that identify, stud and analyze credit collections, have been doing business in the developed world for the better half of the 19th century. Nevertheless, as developing nations begin to build a financial infrastructure that often imitates that of the United States or former European colonists, financial service firms are putting growing countries under their microscope in order to identify new potential opportunities.
Read the full article here.
Utility company, Iberdrola is reportedly using the uCI solution from Altitude Software (News - Alert) for the purpose of managing e-mail customer interactions. Iberdrola acknowledged that since 2000, Altitude solutions have helped it in managing smart multichannel interactions and the deployment of uCI should help the company overcome the shortcomings of e-mail channel management’s ability to handle the rising volume of contacts and the multitude of issues raised by customer’s e-mails.
Find the full article here on TMCnet.
NICE Systems (News - Alert) has created a voice biometrics product as a way to help with call center software security. The product, released by NICE, a provider of contact center software and prevention, is part of its Contact Center Fraud Prevention initiative.
Read more here.
In recent years, cloud computing has emerged as a very promising technology. With the exponential growth of cloud computing and mobile technology, mobile cloud computing has obviously evolved. Total Communicator Solutions, Inc. announced the launch of if its Mobile Marketing Communication Platform at the Consumer Electronics Show in Las Vegas.
Find the full article here.
In today’s business world where efficiency and flexibility are bywords, can anything be more irksome than cajoling an aging enterprise telephony system to perform and having to manage loosely integrated multiple standalone systems from multiple vendors? Well, First Bank of Highland Park, a privately-owned community bank, which was in the clutches of a rigid proprietary platform, decided to do an about turn and selected Adapt Telephony Services’ principal product offering – Customer Interaction Center (CIC) – to overhaul its systems.
Read the article here.
Lionbridge Technologies (News - Alert) Inc., a provider of translation solutions, recently announced an extension of its contract with LivePerson, Inc., a provider of real-time intelligent engagement solutions. LivePerson (News - Alert) will now leverage Lionbridge’s GeoFluent technology for its international clients who contact the firm’s support center.
Find the full article on TMCnet here.
That’s all for this week. Have a great weekend!