January 23, 2013
Connexall Unveils Extended Services for Clinical Workflow Engine
By Carolyn J Dawson
Connexall has unveiled Connex Advantage, extending services for its clinical workflow engine. Currently, hospitals are required to adhere to the latest Affordable Care Act needs, wherein technology plays an important role in incorporating the latest physician groups with numerous technology deployments. Customers can now receive services at any time by connecting to Connexall service teams using Connex Advantage, thereby thwarting and resolving any problems.
In a statement, Mary Baum, Chief Healthcare Officer at Connexall said, "Between staffing changes, upgraded technologies, new builds and new regulations, hospitals and health systems need vendors who support them far beyond the implementation phase and guide them through these critical transformations. With Connex Advantage, the approach is proactive, no matter what may change or be added to the workflow design or process, we're here for our customers. We're an integral part of their team and are dedicated to supporting them as they strategize, plan and innovate."
Connexall has enhanced its customer service and software assistance with the launch of Connex Advantage, which is in line with the latest industry standards. Apart from regular software enhancements, Connexall employs a call center available all day and night. Customers can therefore leverage the benefits of the Connexall clinical workflow engine with this proactive approach. Connexall’s vendor association assists incessant enhancements, sustaining greatest system up-time and association with industry best practices.
Connexall's system-wide interoperability and workflow engine are currently used by a minimum of 800 major hospitals and health systems globally. Connexall assists these hospitals to capitalize on their IT investments by linking systems, people and devices. Connex Advantage offers system status notification, Connexall system health check, access to a call center at any time, and training, ensuring serenity to Connexall customers.
As part of system status notification, a ticket will be logged on its own in the event of an outage or a non-working system. The pre-defined support team along with the Connexall team will be informed, as per the process configured by the users, regarding the failure.
A thorough review of the existing configuration, database reliability and general system performance will be carried out by the Connexall Professional Services team once a year, thereby spotting out opportunities for enhancement.
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Edited by Brooke Neuman