January 24, 2013
MyCorporation Offers Exemplary Customer Service
By Anshu Shrivastava
MyCorporation has said that it has established for itself a reputation of providing “exemplary customer service” in the incorporation and LLC formation industry.
It’s seen that excellent customer service provides a competitive edge to companies, enabling them to retain customers. In addition, they also get referral from loyal, satisfied customers.
American Express (News - Alert) Global Customer Service barometer notes that nearly 70 percent of Americans are willing to spend an average of 13 percent more with companies that they believe provide excellent customer service.
MyCorporation, established 15 years ago, makes sure that its customers are satisfied when they deal with the customer service team. The company is a provider of online document filing services for clients who wish to form a corporation or limited liability company.
Company officials said that they ensure that there is no complacency and that the team resolves issues and takes action, quickly. Once an order has been placed by a customer, the company’s customer representative calls up the customer to ensure that he or she knows everything about the placed order and what to expect from it and also to make sure that all questions have been answered.
Company officials said that they resolve all issues without charging their customers and in real quick time. Moreover, the company’s employees also take care about one another along with the customer, making the work place environment cordial and work oriented, which results in satisfied customers.
Deborah Sweeney, CEO at MyCorporation, said that the company answers every call that comes in and refuse to use automated machines and the sales team will also call every customer individually to confirm that they are happy with the order and service.
In recent years, thousands of small businesses, who have newly started the business, have started focusing on improving their customer service to impress the targeted customer base. The company sees it as an encouraging sign and believes that “incredible customer service equates to growth, longevity and success in a highly competitive industry,” according to company officials.
"MyCorporation strives to provide top-notch customer service to truly 'wow' our customers at every stage of the incorporation or LLC formation process,” Sweeney said, adding that the company is successful because it has excellent repeat customers and “we have these customers because we treat them right and care about what they need.”
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Edited by Rich Steeves