January 29, 2013
XACT Telesolutions Unveils Dedicated Call Center Services for Digital Health Market
By Rajani Baburajan
XACT Telesolutions, a source of call center software and services and order-taking solutions, has expanded its service capabilities to meet the needs of digital health maintenance industry, one of the fastest growing businesses in the U.S.
The new set of services includes full help desk services, call filtering, order entry, service and support dispatch, Internet and Web support, call answering and more. These call center services are designed to improve productivity in these businesses and help the market flourish further.
XACT Telesolutions delivers customized solutions to meet the needs of individual customers. These services enable them to deliver the best possible services to clients.
Over-the-counter self-test kits are one of the key areas of opportunity for digital health maintenance companies. This service is gaining popularity among a vast group of customers. The service offers them a convenient way to test most types of common diseases and symptoms from diabetes to sexually transmitted disease.
No doubt, the market for self-healthcare items that can be ordered online or over the phone is quickly expanding. The new solutions from XACT Telesolutions offer a wide array of call center software and services designed to help digital health companies and telemedicine providers deliver these services to customers.
XACT also serves businesses that specialize in health media and companies that design medical software. The call center provider also has the knowledge and expertise to cater the emerging needs of digital health market.
"The digital health industry is rapidly growing, and companies that specialize in health maintenance and preventative health management know that quality call center services are extremely important in order to keep things running smoothly," said Kathy Gray, director of Business Development at XACT Telesolutions.
"With XACT's specifically designed teams and skill sets, we are confident that we can deliver the type of service that these companies need," Gray added.
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Edited by Braden Becker