February 20, 2013
Teleperformance Colombia Gets Frost & Sullivan Award
By Rahul Arora
Teleperformance (News - Alert) Colombia, a company that specializes in designing, implementing and managing BPO solutions, recently announced that Frost & Sullivan has recognized the company with the 2013 Colombia Frost & Sullivan (News - Alert) Award for Market Share Leadership. The officials from Frost said that Teleperformance’s hold on a large share of the Colombian contact center outsourcing market and its outstanding revenue growth made it the frontrunner for the award.
Teleperformance Colombia offers solutions that include contact center outsourcing, back office services and contact center software development and implementation. The company focuses on four industries: Telecommunications; Aeronautic, Tourism & Transport; Retail and Health & Social Services. Teleperformance has proven to be a reliable partner, providing high-value contact-center services. In Colombia, Teleperformance has utilized its branding to distinguish itself from other multinational and local competitors.
"Teleperformance is one of the largest outsourcing companies in the world, with operations in 49 countries, services in 66 languages, and a 135,000-strong workforce," said Frost & Sullivan Research Analyst, Martin Ramirez. "This global footprint allows the Colombian Teleperformance team to leverage best practices from its global centers and apply them to its own processes.""Teleperformance has pioneered fraud-prevention policies in the contact center outsourcing industry and its current security portfolio includes an anti-fraud program, voice biometric authentications, fraud data mining reporting, and a state-of-the-art business continuity program," noted Ramirez
"This portfolio, and the company's ability to seamlessly provide domestic, near-shore, and offshore services, helps it attract the biggest financial clients and data-sensitive industries, such as telecommunications, in both Colombia and foreign countries."In April last year, Teleperformance opened one of the most modern Contact Centers in Colombia. The modern site, with the highest global standards in terms of technology, innovation and environmental sustainability, enables the company to enter the Nearshore market. Capable of accommodating 1,727 employees across a surface area of 26,000 square feet, including 1,100 new bilingual English - Spanish workstations, it will allow the demanding American market to be served to the highest standards.
Edited by Brooke Neuman