TMCnet - World's Largest Communications and Technology Community



Horizon DataSys Expands Customer Support Hours for International Clients
Call Center Software Featured Articles
February 25, 2013

Horizon DataSys Expands Customer Support Hours for International Clients

By Calvin Azuri
TMCnet Contributor

Horizon DataSys Corporation recently announced that it has extended customer support hours during weekdays for its international clients with the aim of reducing response and issue resolving time. This will result in improved performance as well as savings in both time and money for the company and its clients.

In a statement, Gonzalo Ortiz, senior account executive, said , "We've always catered to an international audience, but now we're open during those customers' business hours, not just our own. ...We already have a strong base of existing business within the Latin America, Europe, and the Pacific region and so it made sense to better support those customers outside North America."

Horizon DataSys, which operates localized phone numbers and 24 hour service across more than 20 countries, is expecting to enhance its customer support services for international clients to address the sales increase of its software which has been designed to work in conjunction with the recent Windows 8 launch.

Sam Sawal, VP of Operation said that, “We understand what it feels like to be a customer being put on hold for lengthy periods of time or told to submit a technical support ticket because no one is available or accountable... The differentiator is that we like to immediately address issues on the spot. It actually saves both our clients and us time and money.”

RollBack Rx version 10 has been well received by companies and educational institutions who view it as the go-to Windows system restore utility capable of quickly restoring Windows-based PCs experiencing software-related issues . The software makes going back to prior points in time to recover any PC disaster without compromising PC performance easy.

Edited by Brooke Neuman

Call Center Software Home Page

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2015 Technology Marketing Corporation. All rights reserved | Privacy Policy