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HP Enhances Healthcare Delivery for Department of Vermont Health Access
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February 27, 2013

HP Enhances Healthcare Delivery for Department of Vermont Health Access

By Shamila Janakiraman
TMCnet Contributor

HP Enterprise Services has signed a contract worth $48 million with the Department of Vermont Health Access, to continue as the state’s Medicaid fiscal agent.

Susan Arthur, vice president of the U.S. health and life sciences industry, HP Enterprise Services, said, “The state of Vermont needed to be prepared for and adapt to a nationwide healthcare transformation. The HP team helped develop a powerful and reliable Medicaid infrastructure that will enable Vermont to provide for those in need while maintaining fiscal responsibility.”

The four-year agreement has HP provide services that will help Vermont in achieving its healthcare reform goals. The state’s current Medicaid Management Information System (MMIS) will be relocated to a specialized HP data center.

Additionally, HP will be upgrading its provider call-center technology to enhance customer service by reducing hold times and dropped calls. The new solution will also help improve the efficiency of call routing, while augmenting business-continuity capabilities for the customer, said officials.

HP will implement a shared-solution environment, using which the state will apply the firm’s knowledge in the healthcare market to enhance the flexibility, scalability and security of its medical system.

Vermont is expected to leverage the HP Medical Assistance Provider Incentive Repository (MAPIR) tool to track “meaningful use” incentive payments to providers. HP will also remediate the current system, making it compliant with ICD-10, according to HIPAA national standards.

Vermont Medicaid has been integrated with 25 other healthcare programs under a single-processing environment supported by the MMIS. This will help the state maximize federal funding and bring down spending on administrative overheads with the help of HP.

HP will continue to provide Vermont with claims processing, financial management, drug rebate processing, system maintenance and modification, as well as provider services including enrollment, education and call center support for all 26 healthcare programs, according to the terms of the agreement.

In related news, HP announced the creation of a new “healthcare affiliate program,” pulling together offerings from independent software vendors with hardware from HP to help hospitals and healthcare organizations deliver better care at lower costs in February 2012.

Edited by Braden Becker

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