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Austria's GPN Telecom Becomes Aspect Channel Partner

By Tracey E. Schelmetic
TMCnet Contributor

Customer contact and workforce optimization solutions provider, Aspect (News - Alert), is announcing a strategic partnership with Austria’s GPN Telecom that will see the latter distributing Aspect’s software solutions and providing the necessary implementation and support services.

The two companies will also develop new projects throughout Austria and other parts of Europe.

GPN GmbH, or Global Private Network Telecom, is a Vienna-based European cloud computing specialist and hosting solution provider that focuses on professional and flexible Microsoft (News - Alert) cloud computing services within the communication sector.

GPN Telecom will become a channel partner of Aspect, allowing it to access Aspect’s contact center solution Aspect Unified IP. The software platform enables tight integration with Lync, and offers a comprehensive range of customer contact capabilities, from inbound routing and outbound call management, voice portals and multichannel self-service to unified communications and collaboration.

“With Aspect, we now have an internationally renowned solution provider in the contact center field at our side,” said Richard Nessmerak, Managing Partner of GPN Telecom, in a statement. “As Lync experts we see the tight cooperation between Aspect and Microsoft as an additional advantage to the Aspect expertise in high-scalability and high-availability multichannel contact center capabilities. It means that right from the start there is substantial common ground in terms of our technology and development basis.”

Aspect says it chose GNP because it sees significant demand for customized, high-end solutions that can be served though cloud-based delivery.

“We are therefore pleased to partner with GPN Telecom, as they are an innovative partner in the Microsoft environment,” said Ingo Brod, channel sales manager, Aspect. “As providers of state-of-the-art software technology and experts on Microsoft platforms GPN and Aspect complement each other perfectly.”

Edited by Braden Becker

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