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Five9 Takes Fourth Consecutive Honor in San Francisco Business Times List

By Steve Anderson
Contributing TMCnet Writer

When it comes to cloud contact center software, Five9 (News - Alert) is one of the biggest names in the field. For the last three years, that particular assertion has been backed up by confirmation from the San Francisco Business Times' annual list of the Top 100 Fastest Growing Private Companies. That confirmation just got a little stronger, as Five9 appears on the list once again, this time in slot number 50.

Reports suggest that Five9 earned its spot on the San Francisco Business Times' list thanks to “strong revenue growth” within the company as a whole, which came in at a full 149.7 percent from 2010 to 2012. 

Five9's CEO Mike Burkland offered a bit of commentary on the win, saying: "It is an honor to be recognized for the fourth year in a row as one of the fastest growing private companies in the Bay Area. Five9 continues to focus on our number one business goal, which is to help organizations transition from expensive, inflexible premise-based contact center solutions to more agile, cost-effective cloud software. Cloud adoption of contact center solutions continues to increase, as more and more companies look for ways to improve customer experience, while decreasing expenses.”

What's more, Five9 has also taken some awards from other places as of late, being recognized in AlwaysOn's Global Top 250 Private Company ranking and AlwaysOn's OnDemand Top 100.  The company is also the recent recipient of the CRM Excellence Award and the Cloud Computing Excellence Award.

So what's behind Five9's impressive gains and streak of awards? It's likely here that Five9 is simply doing what a company should do to see big revenue gains: It's putting a lot of time and attention into developing quality call center products and offering them in a way that businesses of all sizes can get interested in.

Indeed, Five9 has been busy of late. It recently brought in Kimberly Alexy to augment its board of directors, a move that brings with it plenty of advantage thanks to Alexy's extensive experience in both technology and financial firms.

Five9's recent acquisition of SoCoCare, meanwhile, also helps on this front, as SoCoCare was devoted to offering customer care via the use of social media. Since social media is increasingly a format in which advertisers and businesses in general want to be seen in a positive light, putting an extra impetus on customer care in that sector offers a way to nip problems in the bud, so to speak. If people are already planning to take to social media to lambaste a company for poor performance, then why not have a customer care apparatus set up right where such dissatisfied customers are commiserating and head them off at the proverbial pass?

Five9 has made a lot of great moves lately, so it's not surprising to see its revenues doing well to match. Success is an elusive thing, but Five9 has certainly made a case for its own success. Just ask the San Francisco Business Times.

Edited by Blaise McNamee

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