February 20, 2014
G2 Crowd Cites Workbooks.com as a High Performer in the Latest Grid for CRM
By Carolyn J Dawson
Workbooks.com, a leading web-based CRM and Business Applications provider, announced that the company has been recognized as a High Performer in the latest Grid for CRM. Workbooks.com has attained this status for the second consecutive year and ranks highest for customer satisfaction on independent business software review site, G2 (News - Alert) Crowd Grid.
In a release, John Cheney, CEO, Workbooks.com, said, "We are extremely proud to have achieved the highest rating for customer satisfaction in the G2 Grid. Our business is built on providing highly effective CRM solutions that are easy to use and deliver exactly what our customers need. As a business, customer satisfaction has always been front and center of our activities and I am delighted that this has been independently recognized."
The G2 Grid charts CRM software by scale and satisfaction in order to help professionals find platforms that are the best match for their organization’s specific needs, size and budget. The satisfaction score is calculated from the ratings of real users, who have had first-hand experience of the CRM systems that are out there in the industry at present, by completing a 71 question survey which covers review of all aspects of the product, services and support.
John Cheney went on to say, "The Grid reinforces that working with the largest names and buying the most expensive product does not guarantee the best solution, service or support. Our web-based CRM platform has been carefully developed to ensure flexibility and ease of use and our licensing model makes it affordable, too - typically offering a 50-70 percent saving, compared to the larger CRM brands."
Workbooks.com has received a customer satisfaction score of 99 out of 100, and has been recognized as a high performer for providing quality CRM products and on-going customer support services that are highly rated by its users. The survey highlights that users rated that, 93 percent would recommend Workbooks to peers; 94 percent believe that the company is headed in the right direction; and 89 percent on overall CRM functionality for ease of use of the platform and the technical support received. Workbooks.com has beaten other large CRM vendors such as Salesforce.com, Microsoft Dynamics, SAP CRM and Oracle (News - Alert).
Edited by Cassandra Tucker