September 15, 2008
StreamServe Streamlines Telenor's Customer Communications Process
By Anuradha Shukla
Telenor (News - Alert), one of the world’s fastest growing providers of mobile communications services and a major provider of television services in the Nordic region, has chosen StreamServe’s Enterprise Document Presentment (EDP) to streamline their customer communications process.
StreamServe’s EDP solution not only improves the effectiveness of customer communications, but it also reduces paper usage for a positive environmental impact. As StreamServe offers businesses the opportunity to personalize communications, whether on paper or in an electronic form, they are ensured that transaction-based documents, such as invoices and order confirmations, can become a channel for the company’s marketing messages.
Christian Hadenius, managing director for StreamServe Northern Europe said that Telenor’s investment in StreamServe will help to further streamline their contact with customers and allow them to ensure that all correspondence is in line with the company’s messages.
He also said that StreamServe’s software will enable Telenor to communicate more clearly with their customer base, both in terms of general content and in the messages delivered to specific audiences.
“We are pleased that Telenor has chosen to deploy our solution to enhance their customer communications." said Hadenius.
StreamServe is a global provider of enterprise software solutions for the composition, processing, and multi-channel delivery of customized documents. The company was recently in news when Media Logistics reported improved output quality, new customers and a significant increase in its cost savings by deploying StreamServe’s Enterprise Document Presentment (EDP) document management solution.
StreamServe’s EDP solution allows Media Logistics to manage their document production flexibly using information from various systems per customer, and rapidly add new documents to their production line.
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Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.
Edited by Stefania Viscusi