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Better Customer Interactions Every Time with Intradiem & SSA Solutions
Call Center Software Featured Articles
February 20, 2015


Better Customer Interactions Every Time with Intradiem & SSA Solutions


By Stefania Viscusi
Assignment Desk Editor

It’s no secret today that companies across the globe are being asked to do more, with less. Even as the economy improves for many, the need to cut costs and work more efficiently is still in high demand.

In the call center space, this same requirement is amplified by the need to also ensure that customers are satisfied with the services they are receiving.

A new partnership between Intradiem and SSA solutions plans to do just that for call contact centers. The Intraday Automation solutions provider and contact center consulting firm will be combining their expertise and offering to help companies better manage, operate and make decisions.


The highlight of the partnership is the ability to drive client ROI while offering outstanding customer experiences for every interaction being had.

The tools can monitor and change business conditions based on staffing levels and idle time to ensure agents are always working and revenue is not being lost.

Matt McConnell, Intradiem Chief Executive Officer commented, "The contact center is responsible for providing a customer experience that builds brand loyalty, so it has a direct effect on revenue growth. Companies have been collecting customer information for years, and now need help using that data to modernize and improve their frontline operations. Through partnerships with industry leaders like SSA, we are able to streamline and automate critical call center processes so that agents can deliver an outstanding customer experience with every interaction.” 

Last month, Intradiem made headlines with the announcement that it had seen worldwide growth in 2014 and that now more than 50 of the World’s largest companies are using its Intraday Automation Software.


 




Edited by Maurice Nagle

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