January 20, 2009
Poolcenter.com Debuts EPICCenter Call Center Software
By Jai C.S.
POOLCENTER.com, a fast growing online company, has just launched call center software, EPICCenter, which the company says will integrate live chat, e-mail and phone to serve its customers better.
Started as a local pool service company in 1988, POOLCENTER.com became an online company in January 1996. The company focuses on providing clear and accurate information on pool topics, competent technical support, exceptional customer support/service, and quality swimming pool products for pool owners and users.
POOLCENTER.com earlier launched a Pool Community which includes the original Pool Info pages, a link to the Pool Talk discussion/forum, a new Pool Tube for users to view/post/edit content on streaming video, Pool Wiki and Pool Groups where pool owners can get together and discus topics that are specific to their area of interest.
The EPICCENTER software by Easyrun technologies uses CTI (News - Alert) (computer telephony integration), a technology that combines the telephone and computer, creating an exchange of information to further improve the productivity and efficiency.
The software is a comprehensive, multimedia, web-based, routing and management systems specially designed to control and monitor the interaction, distribution and handling activities of the Contact Center.
Developed by EasyRun, a company that specializes in contact center solutions and
CTI integration, the system offers the Small to-Medium Enterprise (SME) marketplace with cost-efficient and robust Contact Center solutions.
The EPICCenter’s turnkey solution include; EPICRouter, EPICAdmin, EPICVisor, EPICAgent, EPICWeb and EPICEmail.
The software allows all the components of a call center - telephone switches, interactive voice response units, agent work-stations and databases containing customer information- to work together efficiently. Adoption of this software service allows POOLCENTER clients to experience a personalized service.
Some of the key benefits of this software include increase customer satisfaction by delivering prompt and courteous service; improve the quality of customer service by providing the complete picture instantly on the agent's screen; facilitate complex business functions by providing the necessary electronic business workflow; and message-based routing and querying functions.
Additionally, the software allows for capturing, retaining and leveraging customer data while enabling full information access through complete voice, data, image and Web transfer across geographic and cross functional boundaries.
Above all, it also reduces unproductive, unwieldy paperwork.
POOLCENTER.com believes the software as the best system to serve the customer and also ensure 100 percent customer satisfaction and customer retention in a fast growing market.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).Jai C.S. is a contributing editor for TMCnet. To read more of Jai's articles, please visit his columnist page.
Edited by Michelle Robart