May 01, 2009
Free Webinar: How to Improve Agent Productivity
By Stefania Viscusi
Assignment Desk Editor
As the contact center continues to play an even more critical function in the business strategy of many companies, a focus on increased agent productivity has developed.
By boosting agent productivity, companies can maximize their return on investment, agents are less frustrated with their work, and customer service improvements are achieved.
Agent productivity improvements can be attained through automation, better routing, access to the right data at the right time, and a number of other tools that allow agents to do more with less.
To take a closer look at strategies for improving agent productivity, OpenSpan is hosting a free TMCnet Webinar event on Wednesday, May 13, 2009 at 2:00pm ET/ 11:00am PT.
The free Webinar, “10 Proven Strategies for Improving Agent Productivity,” will feature OpenSpan Founder, Francis Carden (News - Alert), who will present a live demonstration of how OpenSpan’s Platform works and how easy it is to automate, integrate and extend existing applications to improve agent productivity.
OpenSpan (News - Alert) is a provider of contact center productivity software that helps to optimize workflows by arming agents with only the information they need to know.
During the free Webinar event, strategies such has how to eliminate the need to copy and paste data across applications, how to remove compliance barriers and complexity, as well as how to auto-navigate applications based on each customer, and other topics, will be discussed. The presentation will also be followed by a live Q&A session.
If you’re a Contact Center Manager or Director, a Contact Center IT Manager, or a Business Analyst that support contact centers, this is a free event you won’t want to miss!
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi