August 19, 2009
Rogers Communications Upgrades its Amdocs Customer Management System
By Anshu Shrivastava
Amdocs (News - Alert) has announced that Canada-based communications and media company Rogers Communications upgraded their Amdocs customer management system to Amdocs CES 7.5.
This deployment is the first step in a multi-year transformation project to support Rogers' quadruple-play offering with integrated Amdocs CES (News - Alert) 7.5 products.
With the new Amdocs customer management system, Rogers said it expects to provide a personalized customer experience and improve first-call resolution for wireless, cable and telephony customers across Canada.
Built on the Amdocs smart client framework, the system provides customer care agents with the necessary technology to maximize the value of each customer interaction.
“Amdocs continues to play an important role in helping us deliver on key milestones to support our larger transformational initiatives,” said Jerry Brace, chief information officer at Rogers Communications (News - Alert).
The company recently announced new enhancements to its CES 7.5 self-service software in the areas of e-commerce and e-billing.
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twitter.com/itexpoAnshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Edited by Stefania Viscusi