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Bomgar Expands Linux Capability with Release of Version 10.4
Call Center Software Featured Articles
November 03, 2009


Bomgar Expands Linux Capability with Release of Version 10.4


By Shamila Janakiraman
TMCnet Contributor

Bomgar (News - Alert) Corporation, specializing in appliance-based remote support software, has announced the expansion of its Linux capability to support the needs of IT systems administrators during a Linux remote support session. The new Bomgar 10.4 offers platform support to technicians for running Bomgar from an Ubuntu (News - Alert), RedHat and SUSE Linux Enterprise Desktop.


According to a press release, most Linux distributions are compatible with Bomgar. Bomgar certifies many popular versions including Ubuntu, and Fedora Core. Its Linux based call center supports the ability to control a Linux machine whether working from a Windows or Mac platform.

Company officials said that the type of operating system run by the support personnel or customer does not matter. The remote support solution will work in a similar way whether the user is controlling a BlackBerry (News - Alert) device or a Mac or an Ubuntu server from a Windows 7 machine.

Bomgar enables technicians working on Windows, Mac OS X or SUSE Linux Enterprise Desktop to support remote desktops running Linux. The new release widens Bomgar’s Linux compatibility on both sides of the remote support session. Bomgar 10.4 expands Linux support on the technician side of the remote support session besides expanding compatibility on the customer side also.
 
“Bomgar works on dozens of Linux distributions. We certify the most popular versions including Ubuntu, RedHat, SUSE, and Fedora Core,” said Huey Ngo, EVP of product development and engineering at Bomgar.

The company optimizes Linux compatibility by offering Linux reps the same functionality available to reps running Windows and Mac.

“We ultimately don’t want it to matter what operating system either the support rep or customer is running. The remote support solution should work the same whether a tech is controlling a BlackBerry device from a Mac or an Ubuntu server from a Windows 7 machine,” emphasized Nathan McNeill, VP of product strategy, in the release.

The company also allows support technicians to run Windows 2000 – Windows 7, Windows Server 2003 or Mac OS X 10.4 – 10.6. Bomgar also supports remote desktops of customers running Windows 95 – Windows 7, Windows Server 2003 and Server 2008 and Mac OS X 10.3 – 10.6. Support representatives can also support Smartphones running BlackBerry OS or Windows Mobile, according to company sources.
 
Bomgar helps companies connect to remote clients and co-workers across the globe through the Internet. Organizations will be able to access end-user systems remotely for real-time incident resolution. Bomgar offers high scalability and security besides enhancing IT resource management with a virtualized help desk.
 

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Patrick Barnard

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