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Jackson National Life Insurance Company Selects Thunderhead's Customer Communications Platform
Call Center Software Featured Articles
March 19, 2010


Jackson National Life Insurance Company Selects Thunderhead's Customer Communications Platform


By Deepika Mala
TMCnet Contributor

Thunderhead, a provider of customer communications management technology, has announced that the Thunderhead NOW platform has been chosen by Jackson National Life Insurance Company to streamline the production and delivery of its policy documentation, correspondence and other personalized content.


The organization, through Thunderhead NOW will be provided with a modern, flexible infrastructure designed to improve efficiency and enhance the customer experience.

Jackson National Life Insurance Company has headquarters in Lansing, Mich., and offers life insurance, annuities and institutional products. It also operates as an indirect subsidiary of UK-based Prudential plc, one of the world’s leading financial service groups and a long-time Thunderhead client. 

Thunderhead NOW was chosen by Jackson in part due to the platform’s XML-based design and support for open standards. This will help in rapid integration with the company’s core systems. In addition, the ability for business users to manage content and rules will drive faster time to market.

'As a company, we are always looking for technical solutions that fit a need and deliver long-term value for the organization as a whole,' Mark Clark, senior vice president and chief information officer at Jackson National Life Insurance Company, said. 'Thunderhead’s customer communications platform not only provides immediate value through its modern functionality, but also shows potential ROI that will multiply in years to come. Thunderhead fits within our business strategy, delivering value at both the infrastructural and customer levels.'

To enhance and expand the company’s current electronic delivery of customer communications, Jackson National will also leverage Thunderhead NOW’s multi-channel capabilities. The company, by reducing its reliance on print output, hopes to achieve significant cost savings and reduce its environmental impact.

'Jackson National Life Insurance is a great organization to work with, as the company has a strong vision of where it is heading in 2010 and key technical advancements it plans to pursue,' said Glen Manchester, CEO at Thunderhead. 'Thunderhead is also passionate about helping insurance organizations modernize their customer communications to assist in improving customer service and enhancing loyalty. We look forward to bringing both immediate and long-term benefits to the organization as a whole and its customers.'

In related news, Thunderhead announced that it has achieved Platinum Partner status in the Oracle (News - Alert) PartnerNetwork.


Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Marisa Torrieri

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