July 07, 2010
Altitude Software Launches vBox 4.0 SIP server
By Brendan B. Read
Senior Contributing Editor
Interest in VoIP and SIP is skyrocketing as this technology enables firms to cut communications and installation (including reconfiguration) costs. They also support home-based agents that are more flexible, less expensive to provision for, have lower churn rates and generate and higher-productivity than their bricks-and-mortar counterparts.
Altitude Software (News - Alert) is boosting and is supporting SIP with Altitude vBox 4.0, a new version of Altitude's full-featured SIP Server that is optimized to enable organizations of all sizes to deploy multimedia IP contact center solutions on a short timeframe.
The Altitude vBox is based on Asterisk--Altitude is a Digium (News - Alert) Call Center ACD partner--which enables direct integration with Altitude uCI, Altitude's customer interaction management suite.
The Altitude vBox new release adds high end scalability including support up to 2,000 agents, proven fault tolerance with very fast recovery times, achieving increased availability, advanced management features, including easy-to-install processes and administration tools and a revamped GUI with centralized configuration and management
According to the Gartner Report titled, "A Technology Framework for Enterprise Unified Communications (News - Alert)," voice is the most important real-time communication channel. Enterprise voice is typically delivered through a PBX or an IP-PBX. However, the voice area is evolving rapidly, with a wide range of software-based solutions entering the market.
Altitude vBox 4.0 installations can start with just a few seats and grow to meet any organization's specific needs, enhancing features and functionalities along the way. IP-enabled agents can get started using Altitude Unified Desktop, an out-of-the-box multimedia agent desktop that includes an integrated SIP softphone. They also have the ability to integrate any custom desktop application or a third party CRM application to provide data capabilities and multimedia interaction handling.
"Put together with the Altitude uCI contact center suite, the Altitude vBox allows organizations to rapidly deploy a powerful and highly scalable IP multimedia contact center solution and infrastructure at a very competitive cost," says Miguel Lopes, vice president, marketing and product management at altitude software. "This is a great one-stop-shop solution and the right choice for established companies to achieve the rapid deployment of new sites or to tie flexible operations into legacy infrastructures."
Contact center start-up profits from low cost powerful infrastructure and applications such as Altitude vBox 4.0 to set up successful businesses. One example is YOURVOICE Contact Solutions, an innovative new contact center services provider in Portugal. It tapped Altitude Software to help it set up--from scratch--a very flexible but powerful operation with which to enter the highly competitive contact center outsourcing market.
"With Altitude Software, we were able to have a high-productivity, low investment contact center up and running in a few weeks," said Ricardo Delgado, Managing Director, YOURVOICE. "Altitude's solutions, especially the Altitude vBox, allowed us to successfully cope with high growth and triplicate our staff with little additional equipment costs, while continuing to ensure competitive quality contact center services to our customers."Brendan B. Read is TMCnet's Senior Contributing Editor. To read more of Brendan's articles, please visit his columnist page.
Edited by Erin Monda