Call Center Services Featured Article
CSC Wins $59 Million FBI Call Center Contract
February 05, 2009
CSC reportedly has won a $59 million task order from the Federal Bureau of Investigation to continue supporting agency’s National Instant Criminal Background Check System call center.
The FBI is a law enforcement and domestic intelligence agency charged with protecting and defending the United States against terrorist and foreign intelligence threats. CSC officials say that their task order, awarded under a newly signed Master Basic Ordering Agreement, has a one-year base period and four one-year options, bringing the estimated total five-year contract value to $59 million.
Originally the contract was awarded to Datatrac Information Systems Inc. in 2003, but that company was acquired by CSC in 2006 and the new deal was inked this quarter. As part of the order, CSC will provide the FBI with call center and help desk services to support the NICS call center.
Federal firearms licensees use the call center’s toll-free telephone number to request background checks on individuals purchasing a firearm.
“Since 2003, CSC has supported the FBI in preventing the transfer of firearms to any person prohibited under federal law,” said Aaron Fuller, president of CSC’s North American Public Sector Enforcement, Security and Intelligence division.
Fuller said that the company would provide the FBI with quality customer service and help desk support through its Contact Center Solutions Center of Excellence, which has multiple locations in the United States.
CSC is a major player in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions & Services, Global Outsourcing Services and the North American Public Sector.
The company’s advanced capabilities include systems design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting.
As TMCnet reported, company recently announced a company-wide Cloud Computing and Software Services initiative to deliver software-as-a-service and managed-cloud-computing solutions to help clients manage data, lower operational costs and make collaboration across public and private networks easier and more effective.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Michael Dinan
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