Call Center Services Featured Article
Fidelity Deploys Expand Networks' WAN Optimization Technology
March 26, 2009
Fidelity National insurance providing personal insurance products has deployed Expand Networks’ WAN Optimization technology. Expand Networks (News - Alert) specializes in WAN optimization for branch office consolidation and virtualization. The integrated Expand platform also accelerates the organization’s business critical applications for assisting in disaster recovery.
Fidelity National Insurance has three datacenters and more than 100 remote users at four branch offices in the United States. The company uses an internal MPLS network besides employing two applications for continuous data replication between sites for ensuring disaster recovery. The replication tool displayed high latency which affected the company’s ability to access, share and protect mission critical data in real time besides using up to 5MB bandwidth.
Expand Networks was selected by Fidelity owing to its ability to compress and also accelerate business critical applications over the WAN.
“It’s imperative that if a datacenter goes down for any reason, data has been replicated real time at another site. But when even the smallest documents were taking up to 10 minutes to replicate between datacenters, we knew we had to implement WAN Optimization technology as our disaster recovery strategy was at stake,” said Adrian Whitehurst, IT Manager, Fidelity National Insurance. “Expand Networks was the only vendor that could cope with the volume of traffic and fully optimize the WAN.”
Expand was able to compress and accelerate all applications fully optimizing the WAN and mitigating latency ensuring high availability and data protection for Fidelity. The bandwidth dedicated to real time replication tool was reduced to 2 MB from 5 MB. Optimized replication traffic of 22 MB was sent over the smaller link. The network throughput was increased by 1000 percent and the new deployment helped Fidelity save a lot every month.
Adrian Whitehurst clarified that with Expand’s solution data replication only takes a second and not 5 minutes like before besides guaranteeing disaster recovery and high availability. The Expand platform self manages and uses fewer resources. Expand will be further used to optimize a second real time replication application and the technology will also support Fidelity as it migrates all remote users to web based applications.
Expand Networks enables an organization to maintain network performance, support IT initiatives besides reducing operating costs. The company’s WAN optimization technology supports multiple projects and offers users virtual proximity to data center services and other applications.Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.
Edited by Jessica Kostek
More on Call Center Software »
community comments powered by