Call Center Services Featured Article
Knoa Software Recognized in CRM and Contact Center Markets
April 20, 2009
In an interview with TMCnet, Lori Wizdo (News - Alert), vice president of Marketing at Knoa Software spoke about the Knoa (News - Alert) Experience Performance Manager (Knoa EPM). Knoa recently announced that they have been selected as a winner of the 2009 CRM Excellence Awards by TMC’s (News - Alert) Customer Interaction Solutions and have also been named as a finalist in the category of Best Technology Innovation Vendor Solution for the ContactCenterWorld.com Top Ranking Performers in the Contact Center Industry Regional Awards.
Company officials say that Knoa was selected by each company for its ability to optimize the usage of CRM technologies within the contact center and across the enterprise.
“Customer-facing sales and service organizations need to continually enhance operational performance to drive revenues and improve customer experience and satisfaction. Leaders have invested heavily in software to drive those goals. Knoa’s passion is helping our customers achieve the maximum business return on that investment,” said Wizdo. “The recognition we’ve received from industry thought leaders like Customer Interaction Solutions and ContactCenterWorld.com are important validators about our vision and our technology, and underscore the value we provide to our customers every day.”
Technology Marketing Corporation, Customer Interactions Solutions award companies based on hard data, facts and figures demonstrating the improvements of the solution for its end-user. Knoa officials say that the Knoa Experience and Performance Manager (EPM) was chosen for its ability to help clients extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
“Customer Interaction Solutions magazine implemented the CRM Excellence Awards ten years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. The companies selected have demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
An end-user management solution which monitors application execution from the end-user’s perspective, Knoa’s EPM software provides metrics to the end-user as well as measurements on how people interact with software applications in order to help enterprises improve the performance of both the application and the end-user.
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek
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