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Indosoft's Record Growth Leads to More Multi-tenant Call Center Software Support

By Amanda Ciccatelli, TMCnet Web Editor

Whether you need automatic call distribution (ACD) software to enhance your business application with an inbound call taking telephony platform or if you are looking to add an outbound dialing engine, Indosoft’s (News - Alert) ACD call center software can achieve help streamline your call center operations.

Indosoft Inc., developers of Q-Suite, a call center ACD and dialer solution for Asterisk (News - Alert)-based contact centers, has experienced record growth through the first half of 2012 which has led to greater penetration of its software within providers of managed call center services.

As the developer of call center software for Asterisk, the company has provided contact center solutions to medium and large contact centers across the globe for more than 12 years. Also, the company licenses its ACD for Asterisk with .NET (News - Alert) and its socket library to enterprises utilizing Asterisk in their product line.

“The reception for Q-Suite 5.7 among hosted contact center service providers has been exceptional,” Gabe Bourque, CEO of Indosoft Inc, said in a statement. “Managed contact center service is a rapidly growing segment since it removes the burden of capital expense and infrastructure management.”

Currently, the company is continuing to expand due to the increasing popularity of its flagship product, Q-Suite, an advanced and highly cost-effective telephony platform. This has generated demand for Q-Suite from hosted and managed service providers of call center services because this multi-tenant software is extremely scalable and offers high availability.

With Q-Suite 5.7 in place, providers can deploy a full-featured Asterisk-based platform to adapt to the expanding requirements of contact center operations. Advanced call center ACD, queue management, dialer, real-time supervisor wallboards, historical reporting and integration with workforce management software are available for setting up a redundant platform.

Bourque continued, “Hosted providers and telecom operators can depend on Q-Suite to provide a distributed architecture with multi-tenant capability and unified communications. Q-Suite comes with a CTI (News - Alert) library for ACD integration using .NET and Web services API, providing a complete package to meet the requirements of modern day contact centers using Asterisk.”