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Hosted Contact Center Solutions Provider Connect First Expands Business

By Anuradha Shukla, TMCnet Contributor

Recently, Connect First opened new offices in Boulder to accommodate its major hiring and infrastructure additions. The cloud software company has experienced significant increase in its market shares and spent the past one year in strategic expansion of its infrastructure and number of professionals.

“Our organizational growth is 100 percent aligned with how we are taking care of our customers. Everything we do comes back to providing a more rewarding experience for our clients, through both customer service and enhancing our technologies,” said Geoff Mina, CEO/founder of Connect First.

Connect First is a telecommunications service provider and contact center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions. As a hosted contact center management solutions provider, Connect First offers a customized platform of Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more.

Connect First attributes its growth to its award winning Cloud Routing segment, which was honored with the 2012 Next Generation Network Leadership Award by Internet Telephony (News - Alert) magazine.

Today, businesses can leverage Connect First Cloud Routing to route calls to multiple distributed contact centers or assign them to secondary queues such as IVR, or specialized ACD skill groups.

Connect First’s OnDemand Cloud Routing service is offered as a SaaS (News - Alert) solution. Looking forward, the company will continue to expand its team in its development and customer support areas.

“Our technology and team have been very fortunate the past few years, and our Colorado culture is vibrant and complementary to our mission,” added Mina.

The company was in news last year for announcing Certified Cloud Routing Destination program in response to customer requests.