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Conduit Global to Open New Call Center in Memphis Area

Conduit Global to Open New Call Center in Memphis Area

January 27, 2014
By Deepika Mala, TMCnet Contributor

Conduit Global, a premier call center operator, recently announced plans to launch a new facility, which will add 1,000 jobs to the Memphis area in the next three to five years.

The company selected the Memphis metro area because of its strong infrastructure, diverse labor pool and nearby technical schools, colleges and universities.

"Our focus is to try and find regions where we know we can attract talent, and it was very clear to us that the Memphis area helped us to meet those goals," Conduit Global President Bryce Hayes said.

Officials said that the Memphis call center will be the company's sixth U.S. operation, built at an estimated cost of $8 million. It will handle incoming and outgoing calls, including billing and rate plan questions and changes, for wireless communication customers.

Things like customer retention, technical support and product sales for Conduit Global's clients will also be dealt by the new facility.

Tennessee Gov. Bill Haslam along with Conduit Global’s Hayes, made the announcement at an event at Memphis’s FedExForum. Other officials at the announcement included Memphis Mayor A. C. Wharton Jr., Shelby County Mayor Mark Luttrell, and Tennessee economic development chief Bill Hagerty.

Hayes said that the company will begin to hire for 300 jobs in the coming months and will later increase the workforce to 1,000 jobs as it expands. Open positions include contact center agents, information technology specialists, trainers and center supervisors.

A number of both Fortune 100 and Fortune 500 companies will be the clients of the company. At present, the Conduit Global employs more than 5,000 people in nine countries. The company also serves more than 100 million consumers and has handled over a billion customer contacts in a single year. Its world headquarters is located in New York City.

Edited by Rory J. Thompson

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