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Answering Service Provider Predicts Virtual Phone Services to Replace Traditional Phone Systems


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December 16, 2009

Answering Service Provider Predicts Virtual Phone Services to Replace Traditional Phone Systems

By Kelly McGuire, TMCnet Editor

In continuing with last week’s discussion on how a virtual office, like the one offered by answering service provider, ReceptionHQ, can help a company’s performance, there are many different “virtual” features and services that can ensure professionalism and increase productivity for a company’s on staff employees. 

Virtual Phone (News - Alert)

According to ReceptionHQ, many people think the telephone is on the road to inevitable extinction. 

“They think that everybody will communicate through the Internet with e-mail and chat,” company officials said. “But telephone ideas will still be around, even if they are based on the Internet instead of the traditional telephones that are used today.”

However, utilizing a virtual phone authorizes a company to perform duties like they would on a regular phone, but the phone rings to a company’s headquarters instead. This way, each call can be transferred to a voicemail, e-mail or other number provided by each user. 

With the convenience of the virtual phone capabilities, ReceptionHQ is predicting a large turnover for businesses in regards to virtual phone implementation, especially as the Internet continues to grow and fuse with business processes. 

Because frankly, no one wants to use a traditional phone, if an easier solution is available. And, while cell phones will continue to ride the telecom heels for years to come, ReceptionHQ also predicts that they too, in fact, will become obsolete as people create more devices capable of being constantly connected to the Internet.

“A virtual phone is the perfect addition to any office, especially small businesses,” company officials said. “There is no need to hire a secretary and pay someone full time to sit at the front of an office answering a phone that only rings 20 to 40 times a day. The virtual phone can save a great deal of time and effort.”

If what ReceptionHQ predicts translates in to real business practices, the future of the professional world and business operations could be completely evolved in terms of phone systems.

For example, in 10 years, given ReceptionHQ’s estimates, it may be common to call a business and speak to a trained call center employee who handles a company’s calls, rather than a direct business employee.

“This will make it much easier for people to organize their client phone calls,” company officials said, adding that, with the company’s low price for its virtual phone services, not only can operations run smoother, but a company’s bank account can too.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire

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