INETCO Systems Limited, an expert in transaction monitoring for the credit card processing, ATM and banking industries, has unveiled INETCO Insight 4.7.
INETCO Insight provides out-of-the-box application performance monitoring for a range of financial transaction types using standard financial industry protocols.
INETCO Insight 4.7 enhancements include support for NCR Gasper Vantage and NCR APTRA Vision "General Message Map" ST Format and "Fixed Format Message" Format. IT teams can forward transaction intelligence alerts via an output format specifically designed for integration with the Gasper Vantage or APTRA Vision ATM application performance monitoring platforms.
Another important feature is Decode Support Status Reporting, a new support feature that counts the number of unsupported transaction protocols and message types being captured by INETCO Insight. This monthly report will alert the INETCO support team to the potential need for new decoding tables and any transaction decode errors or anomalies.
"The transaction intelligence gathered by the INETCO Insight platform enriches existing ATM monitoring tools by highlighting performance information that has previously been invisible to many banking and independent ATM deployers," said Robert Johnston, marketing director of ATM Software at NCR, in a statement.
"Aligned with APTRA Vision and Gasper Vantage applications, financial institutions can gain meaningful business intelligence from their assisted- and self-service channels by combining business and operational data automatically -- a correlation that previously would have had to be carried out manually," said Johnston."This is just one example of how INETCO Insight's detailed transaction intelligence can compliment industry-leading monitoring tools," said Bijan Sanii, CEO of INETCO.
"Our partners view INETCO Insight as a critical part of their product and service offerings, providing a proactive solution to averting customer outages and incidents that impact key business performance," said Sanii.
Back in December 2010, INETCO Systems Limited (News - Alert) announced that FIS, a provider of banking and payments technology, deployed INETCO Insight to streamline troubleshooting processes and reduce the risk of downtime in its electronic payments business.
INETCO Insight plays a role in FIS's strategy to transition from a reactive interrogation approach to a proactive mode of identifying application and network-related issues before they affect end-customers. INETCO Insight's real-time event alerting makes it possible to proactively monitor and isolate network latency, authorization denials, out-of-service POS/ATMs, and suspicious transaction activity across every customer's processing environment.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Tammy Wolf