With some telecommunications environments, the dialing process to reach a desired destination can be complex.
According to Parlance Corp., a company specializing in fully-managed auto attendants, there is one frustration common to many businesses: “Extension numbers, departmental directories, and sub-menus can all present unique challenges to a speech-enabled call routing” product.
With Parlance’s nameConnector tool, the Routing Table (also known as the “Phone (News - Alert)
Number Translation Table”) provides all the information and dialing directions needed to enable a desired connection, and it has flexibility and an array of capabilities for an enterprise’s IT/telephony infrastructure.
The Routing Table works by telling nameConnector which numbers to dial (and in what sequence) while making sure that the timing works for a successful transfer. It also directs nameConnector to the “least-cost-routing” dialing pattern for each destination, a nice cost-saving feature.
Parlance officials say the company maintains the routing table for the customer as part of their fully-managed service structure option.
TMCnet recently reported that Parlance Corporation has spent the past 15 years helping a growing base of enterprise environments to meet today’s demanding communication needs.
Now, the auto attendant specialist has redesigned its new corporate website to reflect its position as a speech recognition technology leader and to highlight the company’s growth in the enterprise communications space.
The new website, which can be found at www.parlancecorp.com, provides a wide variety of educational resources for assisting site visitors from an array of market segments in making decisions for their communications infrastructures. Visitors can also find a collection of testimonials and case studies from major customers like Blue Cross/Blue Shield and Akamai (News - Alert) Technologies, which demonstrate the many ways Parlance’s services and products can benefit customers of all types and sizes.
“The new website better reflects what we at Parlance currently offer as a company,” said Jack Reilly, CEO of Parlance. “With the extensive communications directory expertise we have developed managing our nameConnector speech recognition technology for customers, we felt the time was right to place more emphasis on this growing and largely unaddressed enterprise need.”David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Tammy Wolf