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Febooti Software, a provider of business process automation solutions, announced the release of version 1.0 of its flagship product, called Automation Workshop.

Automation Workshop allows for direct user interaction, offering substantial increase of user control by bringing it into the very core of automated tasks. It also features sets of triggers and actions for folder monitoring, file operations, an e-mail distribution system, a comprehensive scheduler and other automation tools.

These functional components are featured in a graphical user interface. They can be quickly assembled and deployed to streamline various business processes without writing a single line of code, company officials said.

With increasing functionality, a strong interface and a growing set of features, Automation Workshop is continually being developed to provide automation solutions suited for modern business environments.

The company also announced the expansion of its customer service department. This will continue providing timely and comprehensive case-by-case assistance to their customers.

“Febooti Software customer satisfaction has always been the top priority of our support department,” said Harijs Rozukalns, co-owner of Febooti Software, in a statement. “We are satisfied only when the customer has really solved the issue.”

Customers currently running Automation Workshop versions prior to 1.0 can upgrade for free. A fully functional free trial version is available from the Febooti Software Web site without a preliminary subscription.

Recently Carl Lehmann, founder and principal analyst of BPMethods, said that business process management (BPM) and improvement, like any initiative, must start with clearly defined goals and objectives.

Resources such as people, business processes and information technology then need to be structured and aligned correctly if goals are to be achieved, according to Lehmann.

Recently BPMethods published its unique BPM strategy guide to help technology professionals run BPM programs more effectively.