Autotask Corporation, a global provider of hosted IT business management software, recently announced that it has completely integrated with Servoyant software from Servoyant, LLC, an SaaS (News - Alert) provider of IT management software solutions. Servoyant offers simplified monitoring, management, proactive automation and analytics to help consumers safeguard against trouble and ensure that client systems run like clockwork. What the integration essentially does is streamline and automate processes like asset gathering, service ticketing management, account administration, system troubleshooting thus allowing managed services providers (MSPs) keep client network systems functioning smoothly.
Besides simplifying and automating workflow, the Autotask Servoyant integration is bi-directional. Asset information that is received via Servoyant's automated discovery is completely synchronized with Autotask configuration items, including user defined field mappings. Service tickets are then automatically created from the alerts in Autotask. These are generated from Servoyant's flexible resolution profiles. They can also be done manually in direct conjunction with Servoyant. This information on tickets then goes from Autotask directly into Servoyant and this ensures a smooth and reliable flow between alerts and tickets. All ticket data is immediately available in Servoyant's reporting suite. This includes incident response and resolution time as well to ensure superior user-monitoring practices and real-time analysis.
In a release, Enrique Krajmalnik, Co-Founder and CEO of Servoyant, said, "Integration with leading providers of complementary products like Autotask is key to our strategy at Servoyant. The implementation is simple to use yet feature-rich. It provides users of the two platforms a consolidated workflow that results in business process efficiencies and better customer service."
Autotask is accessible from just about any computing or mobile device that is powered with the Internet and has an API that seamlessly integrates with the other systems.
Chip Reaves, CEO of Computer Troubleshooters USA, said, "We continue to look for the best technologies to help our franchisees run their business and support their customer's Managed Services. The integration of Autotask and Servoyant is a great example of how we're able to offer best practices. We can now provide Computer Troubleshooters a streamlined way to resolve customer issues before they become problematic, while maintaining the proper documentation of incident to ticket to resolution so we can continue to prove our value to the customers."
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.
Edited by John Lahtinen