Simplicity is king in the contact center, and the fewer disparate technologies you have to look over, the easier the space is to manage. This is true not only for those contact center supervisors and managers, but also for the agents. A diverse number of siloed databases and tools can make managing a workload more difficult. Eliminating these extra steps and providing a common set of applications and services across all channels and locations optimizes the overall performance of the contact center.
An upcoming webinar, “Contact Center Consolidation and Centralization” scheduled for Thursday, Nov. 3, 2011, 11:30 a.m. EST/4:30 p.m. U.K., will explore how such consolidation can improve overall reliability and availability of services, while providing you with a roadmap to get there.
The webinar will ask how streamlining the managed contact center platform can improve service delivery across all customer support efforts, and how the consolidation of all disparate systems from various vendors with distinct administrative interfaces really drive down the cost of ownership while also extending advanced capabilities out to the customer base.
Industry experts Drew Kraus, research vice president, Worldwide Enterprise Communications Applications, Gartner; Brad Herrington, senior manager, Solutions Marketing, Interactive Intelligence (News - Alert); Don Van Doren, president, Vangard Communications; and Tom Fisher, director, Systems Engineering, Interactive Intelligence will share their insight and practical hands-on experience about how to build a successful plan for consolidating and centralizing your contact center and enterprise communications.
Those interested in drilling down on the real benefits of a managed call center can register here.
Edited by Tammy Wolf