Latitude Software, an Interactive Intelligence (News - Alert) Group Inc. company, recently announced in a press release that it has joined forces with PaymentVision to offer an integrated debt collection and electronic payment solution that will manage all pre- and post-charge-off accounts and the entire collection workflow process.
The solution is intended to help companies cut down their costs and increase compliance while enabling customers to ensure more effective debt recovery through improved communications and account tracking. The solution has received excellent responses from customers since its launch.
"Before we deployed the integrated Latitude and PaymentVision solution we were doing everything manually," said Western Mass. Credit Corp.'s president and CEO, Linda Lata. "Following deployment, we immediately saw an increase in collections. There's no longer a bottleneck at our credit card and Web terminal, our IVR captures calls that would have been lost to disconnections, and we are now PCI (News - Alert)-compliant. Overall this has been a great experience for us."
"Our partner mission is to deliver the most feature-rich solution that streamlines the payment collection process, boosts productivity, and increases PCI compliance," said PaymentVision CEO Robert Pollin in a statement. "Latitude's offering perfectly supports this mission by giving our joint customers added value through a flexible, easy to use, yet comprehensive solution."
"Our mission is to offer flexible and complete solutions that give our customers a competitive edge," said Latitude president, Carl Harkleroad. "PaymentVision helps us deliver on that mission by adding powerful automated payment features to our suite, such as its unique 'no hold, no reserve' capability. We're proud to partner with PaymentVision to give our joint customers an even greater competitive advantage."
In related news, Cogeco Cable Inc., a telecommunications company, recently deployed the debt collection solution from Latitude Software. Cogeco Cable reportedly uses Latitude Center, the vendor's core product for managing all pre- and post-charge-off accounts and the entire collection workflow process. It also uses Latitude Center add-on applications to automate account treatment strategies and help plan and execute workflows.
Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.
Edited by Rich Steeves