Unified IP business communications solutions provider Interactive Intelligence (News - Alert) Group Inc. plans to participate in the Financial Technology Summit Middle East, which will be held in Abu Dhabi, April 10-11, 2012. The company plans to exhibit a number of its contact center solutions at the event, including its Interaction Dialer, Interaction Recorder, Interaction Feedback and solutions for customer relationship management (CRM) integration and business process automation (BPA).
“The Financial Technology Summit is one of the most high profile events in the year for members of the Middle East financial community,” Shaheen Haque, territory manager for Turkey and the Middle East for Interactive Intelligence Middle East told the business Website Zawya.
“We are very happy to be a part of this as it gives us an opportunity to interact with some of the most eminent chief IT decision makers from this industry. The theme of this year’s conference, ‘Technology as the Pathway to Innovation and Competitiveness,’ is strongly reflected in all of the products and solutions from Interactive Intelligence,” he said.
“Success in today’s financial markets is driven by excellence in customer service, innovation in product delivery and rapid turnaround times on any customer request. Our solutions help streamline the entire customer interaction process resulting in higher productivity and greater competitiveness. During this summit, we hope to generate further awareness about our company and build relationships which will drive our growth in the region,” added Haque.
During the event, Interactive Intelligence plans to show its Customer Interaction Center (CIC) solution, an all-in-one application for managing phone calls, Web chats, faxes and e-mail, for all business users, agents and supervisors. At the summit, the company intends to highlight their solution which delivers a truly comprehensive contact center solution.
Edited by Jennifer Russell