12,000 Arris (News - Alert) officials have completed a total of three million service and installation jobs in Central and Latin America.
To continue expansion in the area, Arris announced its plan to contract with Sigma Systems (News - Alert) Global Services and WorkAssure. Sigma will apply their project management expertise to provide WorkAssure's back office with service. Contractually, Arris will maintain the lion's share of responsibility and customize the specifics to each individual work environment.
Sigma Systems specializes in the optimization of the user experience of broadband technologies. Principally, they focus on home and business installations.
ARRIS president, Bryant Isaacs, calls the relationship between his company and Sigma "long standing."
Workassure is a denomination of Arris that deals with the two biggest challenges to an MSO: efficiency and the satisfaction of the customer. The company devotes close attention to pointing out ways in which existing methods for doing things could be altered in order to increase productivity with troubleshooting and support.
In a sense, they are the customer service of customer service.
Another main focus of the WorkAssure division is getting the most up-to-date mobile communications technology into the hands of a service provider's labor force. Involved tools can include portable PC's and other task automation essentials, depending on the specific nature of the job in question. With such technology properly available and configured, the margin of workforce error reduces drastically.
Latin American MSOs are becoming increasingly aware that WorkAssure represents the optimal choice regarding in-home installation and consumer care when it comes to service providers.
Arris is an internationally active communications company. They focus primarily on designing and supply the IP-based technology required in order to provide homeowners and businesses with high speed Internet access. They have the resources in order to provide their clients with a variety of services, including multi-screen video technology, high-speed data transfer and high-quality telephone services.
Edited by Braden Becker