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Revitas' New Service and Support Offerings Improves Customer Investment in Its ERD Solutions

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May 14, 2012

Revitas' New Service and Support Offerings Improves Customer Investment in Its ERD Solutions

By Calvin Azuri, TMCnet Contributor

Revitas recently announced new services and tiered support package for its customers, which will help them to capitalize on their investments in Revitas Enterprise Revenue Dynamics (ERD) solutions. The company’s new offerings will cover the complete cycle of activities of the customer beginning with initial business planning right through the actual implementation, change management, as well as post-implementation stage. Customers will benefit from higher success levels and be able to optimize on their ROI.

In a release, Mel Walker, vice president and general manager of professional services and support at Revitas, said, "Our new service and support offerings will help our customers fully capitalize on the strength of their Enterprise Revenue Dynamics (ERD) solutions. We're dedicated to ensuring clients' success. That means helping them operate at top efficiency every day, and providing consistently reliable support when unforeseen problems arise."

The newly announced packaged services will address specific client requirements with respect to operational efficiencies and security. The new offerings will help customers optimize on commercial contracts, which will help ensure implementation of multi-tier pricing incentives within complex B2B contracts; clients will also be able to use the offerings and support to monitor business processes and system implementation which will effectively improve aspects such as contract management, pricing, compliance and audit reporting; the new package will support performance assessment and provide technical recommendations to ensure that processing performance and business needs are  always in sync . Furthermore, the new service and support offerings will assess business needs and execute a documented security model to ensure that internal organizational standards and external compliance needs are effectively met.

The support offerings from Revitas have been optimized with Enterprise Support and Premium Support, each of which provides customized service for the clients.

Enterprise Support offers customers affordable standard commercial support while Premium Support offers customers a dedicated Technical Account Manager, for addressing specific levels of responsiveness for various cases; Pre-provisioned remote access to customer environments; and unlimited support contacts access to Revitas's Advanced Customer Portal, case activity metrics on a quarterly basis.  

Edited by Brooke Neuman

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