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Interactive Intelligence Receives Key Defense Department Certification

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August 21, 2012

Interactive Intelligence Receives Key Defense Department Certification

By Tracey E. Schelmetic, TMCnet Contributor

Unified communications and VoIP solutions provider, Interactive Intelligence (News - Alert), has received a government certification that will make it easier for the company to count the U.S. Department of Defense as a customer in the future.

The federal Joint Interoperability Test Command (JITC) has certified the latest versions of Interactive Intelligence's all-in-one IP communications software, Customer Interaction Center (CIC).

JITC's is a test and evaluation organization that advances global net-centric testing in support of warfare capabilities. The organization's mission is to provide a full-range of rapid, standardized and customized test, evaluation and certification services to support global net-centric warfighting capabilities under all conditions of peace and war.

Certification by JITC ensures compliance with information assurance and interoperability requirements for the Department of Defense Private Branch Exchange 2 classification.

The certification is expected to help speed government sales cycles and reduce deployment time for CIC for U.S. government purposes, according to Joe Brookman, CEO at Brookman LLC, a government technology services provider that helped Interactive Intelligence attain the certification.

“In addition to maintaining JITC certification on its latest CIC versions, Interactive Intelligence offers federal government customers further benefit by giving them software based on open, single-platform architecture, along with tight integration to Microsoft (News - Alert) components for simplified integration and management,” said Brookman.

“With our first JITC certification in 2008 and today serving more than 200 government customers, federal agencies can be assured of maximum security and reliability from our IP communications software deployments,” said Joe Staples (News - Alert), chief marketing officer for Interactive Intelligence.

Interactive Intelligence's CIC product is an all-in-one IP communications software suite to provide a simple and cost-effective alternative to multi-point solutions. It features IP PBX (News - Alert) switching, skills-based routing, interactive voice response (IVR), multichannel recording, unified messaging and more.

Interactive Intelligence is a Platinum sponsor of
ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Brandon Rowe, Solutions Marketing Manager, will be a keynote speaker at the event. For more information on IEXPO West 2012 click here.

Edited by Braden Becker

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