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Interaction Process Automation from Interactive Intelligence Enhanced

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September 12, 2012

Interaction Process Automation from Interactive Intelligence Enhanced

By Robbie Pleasant, TMCnet Contributor

Interactive Intelligence (News - Alert) Group’s Interaction Process Automation has been a helpful and well-regarded application, and it’s about to get even better. ININ has just released an upgraded version of the communications-based process automation application, using proven contact center technologies to improve its efficiency of organization at each step of the process.

Offered as an add-on application for the Customer Interaction Center, IPA provides users with a complete process automation cycle. It works with other core business and processing systems, making sure they all work more efficiently, quickly, and effectively.

With these new enhancements, the Interaction Process Automation now includes Microsoft (News - Alert) SharePoint integration, starting a process whenever a new SharePoint document is added. Simple data types can also be bundled, such as addresses and zip codes connected to a customer’s name, allowing for faster business processes. There are also enhancements to its search tools, making it simple to check the process status.

As for the process itself, the database access is simplified, enabling analysts to develop processes without needing IT resources. It’s been reduced to four simple steps: visually define the data, design and define the work items, lay out the process flow, and deploy the processes to users.

Interactive Intelligence’s automation applications have proven to be useful tools that can greatly speed up business processes. They can handle the monotonous or repetitive parts of the process, while still providing full control over the details and important information to the users. This new release makes it even easier than ever, continuing to simplify and save. Whether you’re in insurance, retail, healthcare, or anything else, it will most likely help save a great deal of time each day.

IPA is aimed at mid-sized and large businesses, and is available through Interactive Intelligence’s reseller channel, or through its direct sales force.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Amanda Ciccatelli

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