Interactive Intelligence (News - Alert), a provider of unified communications, cloud based contact center, business process automation software and services, has received 2012 Frost & Sullivan (News - Alert) Asia Pacific Emerging Vendor of the Year Award in the Contact Center Applications market.
Interactive Intelligence’s flagship offering Customer Interaction Center (CIC) is an open, all-in-one IP communications software suite. The software includes SIP-based switching, unified communications capabilities, e-mail response and knowledge-based management, as well as business process automation capabilities.
CIC software suite is transport and switch-agnostic, making it widely deployable in almost any environment. Customers benefit as it allows them to derive value across the enterprise by integrating the contact center with broader enterprise applications.
"Interactive Intelligence has expanded its customer base across its key markets in Asia Pacific and is positioned and equipped now with a strong product portfolio and solid growth strategy," said Krishna Baidya, industry manager, ICT practice, Frost & Sullivan Asia Pacific.
Asia Pacific contact center applications market was estimated to be worth $805.2 million in 2011 – a 13.1-percent growth over the previous year. According to Frost & Sullivan, the market for contact center applications market is estimated to be worth $890.0 million in 2012.
Interactive Intelligence has leveraged this market opportunity and has grown its contact center applications revenue in Asia Pacific by more than 25 percent in the year 2011.
Frost & Sullivan Emerging Vendor of the Year award is given to companies that exhibit excellence in revenue and market share growth, innovation and differentiation strategies. Other criteria for evaluation include customer wins and milestones and outstanding achievements, and the ability to become a major force to be reckoned within the industry.
"By winning customers in both premises and cloud markets – and offering easy migration between the two – Interactive Intelligence is also driving home the message that there exists communications solutions with very flexible deployment models,” added Baidya.
“Given its innovative, attention-grabbing customer engagement solutions, we strongly believe Interactive Intelligence is well positioned to continue moving up the ranks in the Asia Pacific contact center applications market," said Baidya.
Recently, Interactive Intelligence introduced a new software platform that enables mid-sized and large contact centers to deploy information to mobile applications, called Interaction Mobilizer. Designed for Windows 8 and Windows RT, the new solution enables companies to rapidly deploy customer service applications for tablets and other mobile devices, and is now available through the Windows store.
Edited by Braden Becker