Dynamic case management (DCM (News - Alert)) eases the process of case-related work by allowing users to automate various aspects of this tedious process. Both human and artificial intelligence are used in DCM and the process is similar to business process management (BPM). DCM technology provides various benefits to the users and also enhances workflow.
Eccentex Corporation, a company that provides platform-as- a-service (PaaS) applications for Dynamic Case Management (DCM), recently announced the introduction of a cloud-based platform that helps in improving the users interfaces provided to knowledge workers.
Named AppBase 4.5, this new platform helps knowledge workers to manage various aspects of a case such as claims, incidents, complaints and investigations and also keep an eye on various regulatory requirements. AppBase 4.5 also allows users to quickly execute applications. According to the company, this results in improved customer satisfaction.
The traditional process management and collaboration technologies have failed to cater to the increasing demands of changing regulatory and business needs. Eccentex helps knowledge workers overcome this problem by offering them everything they need to open, administer and resolve cases.
“AppBase 4.5 is a breakthrough platform that addresses a significant and underserved market for the management of complaints, claims, incidents and investigations,” said Glen Schrank, CEO of Eccentex. “Our unique platform-as-a-service approach enables the rapid development, testing, and rollout of critical applications that can help organizations better handle issues and achieve business benefits and efficiencies in real time.”
In June 2012, the company announced that the New York State Department of Financial Services (NYSDFS), one of the company’s customers, was chosen as a finalist in the 2012 Global Awards for Excellence in Adaptive Case Management. The NYSDFS solution could improve case outcomes by 40 percent. The solution was also able to decrease the expenses by 22 percent and also witnessed improvements in the quality of customer service it provided.
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Edited by Brooke Neuman