Using the new Process Suite from OpenText, companies easily execute complex business and case automation processes around enterprise content management, customer management, information exchange, information discovery and more.
One of the important issues with conventional BPM solutions is it takes a while to be deployed and when implemented, companies realize that their product is outdated and not in tune with a changed workforce. This is also exacerbated by ever-expanding volumes of data and new ways to reach internal and external stakeholders.
Jim Sinur, process expert and former Gartner (News - Alert) analyst, explained, “Automating business processes across an organization has proven to be a challenging task for companies, which often experience a mismatch between the cycle of business needs and the available supporting technology. The market needs a solution to better manage workflow to help increase their productivity and cut development times.”
OpenText Process Suite is capable of overcoming these challenges and it merges the features of OpenText’s Cordys platform with packaged applications and add-on products and it is capable of taking business process management to the next level.
The Process Suite is supposed to act as a comprehensive process automation and case management solution that supports business agility, collaboration, efficiency and affords users quick responses to the needs of its customers and employees. Suitable for ever changing workforce, Process Suite is able to ensure that processes are being executed based on users’ pre-defined criteria on any kind of mobile devices with social media capabilities so that an engaging experience is realized.
The solution can also optimize operational processes and provide more flexibility, through packaged applications, pre-built delivery solution components, and tools that cut the time spent designing and deploying solutions.
Muhi Majzoub, senior vice president of engineering at OpenText, exclaimed, “With capabilities unmatched by the competition, Process Suite simplifies what's traditionally been a complicated process, and decreases development times from nine to 18 months down to three to six months. It provides the agility necessary to design, develop and deploy rich automation and case management applications quickly, and makes it easier for our customers to understand, purchase and deploy their own solutions.”
Edited by Maurice Nagle