TMCnews Featured Article

Contact center and corporate IP telephony solutions provider Interactive Intelligence (News - Alert) said it expects to report total revenues between $32 million and $34 million for its third quarter ended Sept. 30.

In a preliminary earnings statement, the company said it expects to report net income, on a non-GAAP basis, between $5.2 million and $5.8 million, and diluted earnings per share (EPS) on a non-GAAP basis between $0.28 and $0.31. The company expects to report GAAP net income between $2.5 million and $2.9 million, and EPS between $0.13 and $0.16. The preliminary results include gains from foreign currency of approximately $400,000.

In a press release, Interactive Intelligence founder and CEO Dr. Donald E. Brown said revenue increased over the same period last year. He attributed the growth to strong sales of Interactive’s products and services as well as “continued expense management." He said during the third quarter the company landed two license orders valued at more than $1 million each -- and eight other orders worth more than $250,000 each.

Interactive Intelligence plans to release final third quarter financial results on Oct. 26 and will host a conference call that same day at 4:30 p.m. ET, with comments from Brown and the company's CFO, Stephen R. Head. A live Q&A session will follow.

In July Interactive Intelligence reported that revenue grew 7.5 percent to $32.9 million for the second quarter of 2009, up from $30.6 million in the second quarter of 2008. At the time, Head told TMCnet in an interview that a healthy percentage of the company’s product revenues come from current customers, either as product licenses or as maintenance and support fees.

“So we are not dependent on new customers each quarter for the majority of our revenue. While the recession has affected customers, we have a large installed base and there has been continued new product licensing,” Head said. “The reason we are winning is the superior architecture where we are the architecture of choice for a company. Part of the strength in revenues is that about 40 percent of total revenues are from support and maintenance agreements. We do provide critical software for companies and the annual renewals of support have continued to be strong.”

Interactive Intelligence is gearing up to release its latest innovation – a new business process automation solution dubbed Interaction Process Automation (IPA) – due for release in November. The new solution -- a module that plugs into Interactive Intelligence's CIC platform -- facilitates what the company is calling “communications-based process automation” (CBPA). Basically it enables companies to use the multimedia routing and presence capabilities of the CIC platform as a framework for carrying out routine, daily business processes. The new offering will include support for documents in a wide range of formats -- in addition to the multimedia contacts (phone, email, IM, conferencing, etc.) the platform supports currently.