TradeCard is a supply chain collaboration platform for brands, retailers and their trading partners. Located in New York City, it had challenges with wide-ranging point products, several full-time employees tied up in data processing tasks and only limited data on professional services availability or client engagement profitability.
The company was constrained by their ad hoc technology infrastructure, with numerous systems and heavy reliance on spreadsheets to do simple analytical tasks. "Any company that is growing quickly doesn't have the time to put in a big ERP infrastructure on Day One, so over the years we accumulated a mishmash of systems," CTO Nestor Zwyhun said. "Because data was stored in so many different systems, simple questions like, 'Is this customer profitable, or not?' were difficult to answer."
Seeing as how the company has grown at least 30 percent every year, and is processing 850,000 trading documents a month, they saw they had to change to keep growing. So they turned to NetSuite OneWorld.
OneWorld gives TradeCard the always-available global platform it needs to support its international network, Zwyhun says. By adopting the NetSuite (News - Alert) OneWorld cloud product, TradeCard eliminated the ongoing costs associated with multiple servers, including a redundant disaster recovery site.
Salary costs were reduced by one half full-time employee, and tens of thousands of dollars in maintenance contracts have been dropped. "Our true return on investment comes from the fact that we used to have a handful of folks who spent time simply massaging data out of various systems," Zwyhun added. "Now, we have been able to switch several full-time employees to a true analyst role."
TradeCard uses NetSuite's Advanced Partner Center to build closer relationships with customers, giving key buyers on the TradeCard platform the ability to view data related to their trading partners through the NetSuite interface.
The feature also provides a sales and support gateway to its primary reseller partner, which offers a private-label version of the TradeCard solution, Zwyhun noted: "It is very valuable to us to allow outside organizations to log into our NetSuite platform with complete access to only their slice of customers. The partners can provide Level 1 and Level 2 support with the same tools we have, ensuring that we are both looking at the same data when escalations occur."
To download a free customer case study and learn more about how TradeCard improved its operations with NetSuite's cloud-based business software, click here.David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Patrick Barnard