Efficiency – it’s something every business strives for in an effort to minimize the dollars going out the door and maximize the total revenue coming in. It’s important in scheduling, it’s important in processes and it’s important for the bottom line. As a result, there is a growing demand for business VoIP due to the value it delivers to the business on a daily basis through improved efficiency.
When cloud communications are also put into play, the business can realize even greater value. Users not only benefit from the integration of the voice and data networks, but also the instant access to communications applications supported by the network regardless of their location. This means the business has the capability to support the mobile or virtual employee base, while still delivering the same level of care to the customer.
A recent Mobile Apps 4 Biz report highlighted the benefits of combining the cloud and business VoIP. It’s not just about efficient communications – it’s also about the potential to connect on a whole new level, driving collaboration and integration for improved business operations. While it sounds like a jumble of buzzwords, it’s really a whole new focus on driving the most value from your communications strategy.
For instance, if all of your communications are managed in the cloud, you can easily access your e-mails, voicemails, texts and more, regardless of the device, as long as you have a connection to the Internet. You can also leverage video conferencing, instant messaging and a wide variety of collaboration tools that not only facilitate across the network connection, but also integrated into other applications or software platforms for extended use.
Think about what you could do with the data captured in a video conference with a current customer. If the interaction were recorded and mined for additional information, you may be able to identify needs, advancements or other opportunities not readily apparent in first person conversation. The video in its entirety can be stored along with the customer contact information in your customer relationship management (CRM) solution.
If yours is an environment that has gone more mobile, your employees can access the VoIP connection with their mobile devices. Business VoIP providers are extending capabilities beyond the confines of the business walls, enabling customers to gain more value out of their deployments.
For access to a wide variety of business VoIP providers, it may be time to check out GetVoIP and its extensive resources. You can compare providers, scan pricing plans and even read customer case studies and referrals. Don’t leave this important decision up in the air. Seek a viable source that has already done the homework for you.
Edited by Rachel Ramsey