One of the biggest challenges in business is managing growth. It’s not uncommon for customer demands to outpace the revenue needed to support expansion. Companies need to make changes to support that demand, but it can be costly to scale quickly enough to match pace with rapid adoption. When relying on offers from business VoIP providers, however, that scaling is a little easier to swallow.
VoIP, or voice over Internet protocol, has staked its claim on today’s business world, changing the way in which communications are managed. Business users now have access to capabilities that were once out of their reach and one network is sharing the exchange of both voice and data. Through per user pricing models, business VoIP providers are extending solutions that more than meet demand at a fraction of the cost of the on-premise solution.
At the same time, VoIP offers scalability in a way that was never possible in the past. Now, the business facing rapid growth can quickly scale the phone system to match, never missing a connection and never feeling the pain of the growth. As new employees are hired to handle the load, the VoIP system is modified as needed, allowing business owners to add or remove extensions with the flip of a switch.
If a new location is opened, extensions are added to the phone system. Employees operate as if they are working from the same location, enabling extension dialing and easy collaboration. With traditional communications systems, the new location would have demanded a whole new investment and build out. Business VoIP providers eliminate that cost and make launching new connections simple and easy.
For those agents in the contact center, VoIP extends a number of capabilities that were once out of reach due to cost or simply complexity. Deep integration with backend systems ensures the agent on the phone has instant access to caller information with a screen pop. If a campaign launches or the company enters a season of growth, adding new agents and calling capabilities is simple.
VoIP can also support the mobile environment. It’s becoming increasingly common for employees to need access to the corporate network, data and applications while on the go. VoIP extends that capability and makes it easy for the user to access the information they need, even if a cell tower is out of reach. A Wi-Fi connection allows the user to tap directly into the needed assets to stay focused on the task at hand and get the job done.
Regardless of the industry, growth and the adoption of new trends can task the business. With VoIP in place, communications never have to tax the bottom line beyond the budget and scaling for growth is simple.
Edited by Rachel Ramsey