Recently, Plastyc has revealed that its phone-based customer support services are now handled by a Sioux Falls-based call center business that is run by Midco Connections. The move is aimed at providing customers with a more rewarding customer care experience overall.
Plastyc selected the company because its customer care professionals are known for their fast, helpful, naturally friendly manner and clear Midwestern English, and also because the company’s flexible technology meets even the highest security standards.
"When you have a question about your money, you don't just need fast, correct answers, you need to trust the people you're talking to and leave the call feeling satisfied," said Patrice Peyret, CEO of Plastyc, in a statement. "Midco's exceptional, U.S.-based professionals help make our cardholders' support calls more personal and rewarding."
Further, the call center businesses’ UPside prepaid cardholders can now receive much more rapid assistance by phone 24x7 for lost or stolen cards, transaction disputes, inquiries about deposits, and help with unique features such as on-demand paper checks, and cash back rewards. In addition, Plastyc provides e-mail-based customer support out of its New York facility.
Cardholders can rest assured that all their information is protected and will remain safe from cyber criminals. As a PCI (News - Alert)-DSS Level one certified call center, Midco Connections meets the strict security standards, policies and procedures necessary to handle card transaction data and cardholder information.
“Midco Connections is truly excited about the opportunity to deliver customer support for a leader in the prepaid and financial services markets," added Cordell (News - Alert) Brooks, vice president, Midco. “Plastyc program delivers a complete financial service to customers, and our organization is positioned to deliver leading edge quality in support of the Plastyc mission.”
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Edited by Jamie Epstein