TelOnline (News - Alert), a provider of telecommunications solutions such as VoIP telephony, iPBX, call centers, automatic dialers and recording systems, is now offering QueueMetrics solutions to support the growth of call center businesses in the U.S and Latin America.
Under the partnership between TelOnline and QueueMetrics,a division of Loway (News - Alert), TelOnline will offer QueueMetrics call center monitor solutions in these countries, offering an advanced software solution that measures the goals, conversion rates and agent activity in call centers.
QueueMetrics’ call center monitoring suite is based upon the Asterisk (News - Alert) PBX. The call center software is available directly as an Elastix add-on. QueueMetrics is also complemented by the WombatDialer, which is an advanced modern dialer tool that allows easy deployment of outbound campaigns and telecasting.
“With this new partnership, we believe we will provide the best price-performance call center suite in the industry. This new solution has the power to address the needs of call centers worldwide; by creating powerful real time standards and customizable reporting,” said TelOnline’s President Juan Carlos Castañeda.
The QueueMetrics solution is a highly scalable monitoring and reporting suite customizable for all types of call center businesses - big and small – and all budgets.
The call center solution offers support for unlimited agents, queues and campaigns. It is compatible with Asterisk versions and configurations Trixbox, Elastix (News - Alert) and FreePBX, as well as offers control of clusters of Asterisk servers.
Further, the call center monitoring solution provides detailed real-time activity reporting with definable alarms, and much more. It can compute over 150 metrics for calls, traffic and sessions. It even allows for both single and multiple reporting for queues and campaigns. Call centers can also see weekly activity breakdown in days and hours and measure business targets against SLAs.
TelOnline is a selected partner of Digium (News - Alert), the innovator behind Asterisk, as well as numerous strategic business partner alliances within the industry.
Edited by Jamie Epstein