Call center businesses serve the crucial link between major brands and consumers, helping users to get answers to important questions, resolve issues or even make a complaint in an efficient and intuitive manner. As many spaces were hard hit by the near economic depression and have been steadily improving as of late, the call center business arena has continued to grow.
In fact, just yesterday it was revealed that search giant Yahoo will be onboarding nearly 125 qualified call center employees for a new facility that is currently being built near its already established data center in a Lockport, N.Y., industrial park.
The University of Buffalo has gotten involved in the hiring process and is currently holding a job fair at its UB North Campus in which on-the-spot interviews will take place as well as has promoted the newly opened jobs in a variety of ways. Yahoo is hoping that because of these efforts, it will make the tedious method of findings 110 customer care agents and 15 supervisors much easier.
All call center business associates will be paid hourly ranging from the mid-teens to $20 an hour and will be full-time employees that receive benefits. To be considered for the position, each candidate must possess a bachelor’s degree and have achieved a grade point average of at least 3.2.
Spending nearly $168 million on constructing the complex, this is actually Yahoo’s third office with the others being located in Omaha, Neb., in addition to one in close proximity to Portland, Ore.
While the company works towards opening its spanking new call center, another major company known as AT&T (News - Alert) is facing some controversy that has arose due to the closing of its contact center in New London, Conn. Employees have joined together to protest the closing of the office which will be moving to New Haven, Conn. Workers are claiming the business is making the move out of greed.
“For a company that depends on strong, vibrant communities, AT&T these days seems bent on being a wrecking crew rather than a good corporate neighbor,” William Henderson of Niantic, president of Union Local 1298, said in a statement.
While workers are not actually losing their jobs, they will be required to make a much longer daily commute to the office and are also afraid there will not be enough parking spots available to them upon arrival.
“This is corporate profit first and workers last, and it is wrong,” added Mayor Daryl Justin Finizio. “We need to keep those jobs here in New London.”
Edited by Alisen Downey